Returns & Exchanges

We want you to be fully satisfied with your purchase from the official Preston North End store. If you are not happy with your items, you can return them within 28 days of receipt for a full refund or exchange, provided they are in original condition with tags attached.

1

Pack Your Items

Securely place the items you wish to return in their original packaging, ensuring all official club tags and labels are still attached.

2

Complete the Form

Fill out the returns form included in your original delivery, specifying whether you require a size exchange or a full refund.

3

Send to Deepdale

Affix the return shipping label and drop your package off at any local post office or courier point; we recommend using a tracked service for security.

4

Receive Refund

Once our retail team inspects the returned goods, we will process your refund or dispatch your exchange items within 7-10 working days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing