Frequently Asked Questions
Everything you need to know about shopping at the Official Preston North End Store.
How long does shipping take for official team jerseys?
Standard UK delivery typically takes 3-5 working days. Please note that if you opt for personalized shirt printing, an additional 48 hours may be required for processing before dispatch.
Can I return a personalized item?
Unfortunately, we cannot accept returns or exchanges on any items that have been personalized with names, numbers, or custom patches, unless the product is faulty.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I know what size to order?
Each product page features a detailed size guide. Since sports apparel can vary in fit between training wear and match kits, we recommend checking your measurements against our official charts.
Do you offer international shipping for fans abroad?
Yes, we ship our official merchandise worldwide. International delivery times and costs vary by location and will be calculated at the checkout stage.
What should I do if my item arrives damaged?
If your order arrives damaged or with a manufacturing fault, please contact our customer service team within 14 days of receipt with your order number and photographic evidence to arrange a replacement.